The Role of IT Infrastructure in IS Success Model: Applying the IS Success Model in Low-Income Countries Context

DeLone and McLean’s Information Systems Success model was validated empirically in many developed countries. However, it was not tested in Low-Income Countries (LICs) context where IT infrastructure is a serious hurdle for IS success. Testing the Model in LIC context assures generalizability and relevance of the model. This study looks at two research questions: (1) is the IS success model valid in LICs context? and (2) what is the impact of IT Infrastructure on IS success? To address these questions a banking information system at a large bank in Ethiopia is selected as case. The research strategy followed is field study using survey technique. Questionnaire items from prior studies are adapted, but validation of the instrument is in progress. This research-in-progress laid the theoretical background to begin data collection. The preliminary results of the study are expected to be completed and presented on the conference.